We are committed to deliver exceptional levels of customer satisfaction and would be very grateful if you could spare a few minutes of your time to complete and return this survey.

*Fields marked with an asterisk are compulsory.

Customer name:*
Customer email address:*
Customer ref:*
Contractor name:*

Please select the answer as appropriate:

Based upon your experience with Goodyer, how likely is it that you would recommend them?*

10 = extremely likely 10987654321 1 = not at all likely

How satisfied were you with the overall repair service provided by Goodyer Ltd?*

10 = extremely satisfied 10987654321 1 = not at all satisfied
Do you think you were treated fairly?*
yesno

Please tick the answer as appropriate:

1. How satisfied were you with the length of time to make the initial site visit appointment?*
ExcellentVery goodGoodFairPoor
2. How satisfied were you that a convenient time was arranged for the initial site visit?*
ExcellentVery goodGoodFairPoor
3. How satisfied were you with the time taken for the repairs to start following the initial site visit?*
ExcellentVery goodGoodFairPoor
4. How satisfied were you about being kept informed, by Goodyer Ltd, on the progress of your repairs during the claim process?*
ExcellentVery goodGoodFairPoor
5. How satisfied were you with our tradesmen, their attitude & manner?*
ExcellentVery goodGoodFairPoor
6. How satisfied were you with the quality of the repairs?*
ExcellentVery goodGoodFairPoor
7. How satisfied were you with the duration of the repairs, from Goodyer Ltd starting on site to completing the repairs?*
ExcellentVery goodGoodFairPoor

Please enter any other comments:

Thank you for taking your time to complete the questionnaire, your feedback is greatly appreciated.

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Alternatively, please download and complete the Goodyer Customer Satisfaction Survey [PDF, 1MB] and post it to:

Goodyer Limited
Units 16 and 16a
Orbital 25 Business Park
Dwight Road
Watford WD18 9DA