We are committed to deliver exceptional levels of customer satisfaction and would be very grateful if you could spare a few minutes of your time to complete and return this survey.

*Fields marked with an asterisk are compulsory.

    Customer name:*
    Customer email address:*
    Customer ref:*
    Contractor name:*

    Please select the answer as appropriate:

    Based upon your experience with Goodyer, how likely is it that you would recommend them?*

    10 = extremely likely 10987654321 1 = not at all likely

    How satisfied were you with the overall repair service provided by Goodyer Ltd?*

    10 = extremely satisfied 10987654321 1 = not at all satisfied
    Do you think you were treated fairly?*
    yesno

    Please tick the answer as appropriate:

    1. How satisfied were you with the length of time to make the initial site visit appointment?*
    ExcellentVery goodGoodFairPoor
    2. How satisfied were you that a convenient time was arranged for the initial site visit?*
    ExcellentVery goodGoodFairPoor
    3. How satisfied were you with the time taken for the repairs to start following the initial site visit?*
    ExcellentVery goodGoodFairPoor
    4. How satisfied were you about being kept informed, by Goodyer Ltd, on the progress of your repairs during the claim process?*
    ExcellentVery goodGoodFairPoor
    5. How satisfied were you with our tradesmen, their attitude & manner?*
    ExcellentVery goodGoodFairPoor
    6. How satisfied were you with the quality of the repairs?*
    ExcellentVery goodGoodFairPoor
    7. How satisfied were you with the duration of the repairs, from Goodyer Ltd starting on site to completing the repairs?*
    ExcellentVery goodGoodFairPoor

    Please enter any other comments:

    Thank you for taking your time to complete the questionnaire, your feedback is greatly appreciated.

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    Alternatively, please download and complete the Goodyer Customer Satisfaction Survey [PDF, 1MB] and post it to:

    Goodyer Limited
    Units 16 and 16a
    Orbital 25 Business Park
    Dwight Road
    Watford WD18 9DA